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General Terms and Conditions

General Terms and Conditions Telefoonstar B.V. – Sales, Webshop and Repairs

 

Version 2026

These General Terms and Conditions apply to all agreements between Telefoonstar and its customers regarding the sale of products, repairs, diagnoses, maintenance work and other services.

Table of Contents

  • Article 1 – Definitions
  • Article 2 – Identity of Telefoonstar
  • Article 3 – Applicability
  • Article 4 – Quotations and formation of the agreement
  • Article 5 – Prices, payment and retention of title
  • Article 6 – Repairs
  • Article 7 – Diagnosis and investigation costs
  • Article 8 – Additional work and consent
  • Article 9 – Parts and used materials
  • Article 10 – Warranty
  • Article 11 – Repairs to devices with moisture or water damage
  • Article 12 – Data, software and digital communication
  • Article 13 – Uncollected devices and right of retention
  • Article 14 – Webshop, delivery, right of withdrawal and returns
  • Article 15 – Liability, identification and force majeure
  • Article 16 – Complaints, applicable law and final provisions
  • Article 17 – Intellectual Property Rights (Copyright)

Article 1 – Definitions

In these General Terms and Conditions, the following terms are understood to mean:

Telefoonstar

The company Telefoonstar, located in Ede, as well as its legal successors and all trade names under which it conducts its activities.

Customer
Any natural or legal person who enters into or wishes to enter into an agreement with Telefoonstar.

Consumer
A natural person who acts for purposes outside their business or professional activities.

Business customer
A natural or legal person who acts in the exercise of a profession or business.

Agreement
Any agreement between Telefoonstar and the customer regarding the sale of products, provision of services, repairs, diagnoses, or other work.

Product
All goods sold by Telefoonstar, including but not limited to smartphones, tablets, laptops, smartwatches, game consoles, drones, accessories, chargers, cables, cases, screen protectors, refurbished products, and other electronics.

Device
Any electronic equipment offered by the customer to Telefoonstar for repair, diagnosis, maintenance, or inspection.

Repair
Any technical action performed to wholly or partly remedy a defect in a device, which also includes diagnosis, maintenance, cleaning, software recovery, replacement of parts, and other technical work.

Diagnosis
The technical investigation that determines the cause of a defect and assesses the repair possibilities.

Parts
Original parts, OEM parts, A+ parts, compatible parts, refurbished parts, or other qualitatively equivalent parts used by Telefoonstar.

In writing
In writing also includes communication via email, WhatsApp, SMS, or another (online) written form of communication.

Working day
Every calendar day, with the exception of Sundays and generally recognized public holidays.

Article 2 – Identity of Telefoonstar

Telefoonstar

Boogstraat 4-8
6711 AE Ede

Website: https://www.telefoonstar.nl

Email: info@telefoonstar.nl

Phone: 0318-751420

Chamber of Commerce number: 320 973 15

VAT number: NL002426041B16

If these details change, the most current details will be published on Telefoonstar's website.

Article 3 – Applicability

  1. These General Terms and Conditions apply to all offers, quotations, orders, agreements, deliveries, repairs, services, and other work of Telefoonstar.
  2. These conditions apply to:
    • purchases in the physical store;
    • orders via the webshop;
    • telephone orders;
    • orders via email;
    • orders via WhatsApp;
    • mail-in repairs;
    • repairs in the store;
    • consumers;
    • business customers.
  3. By placing an order, offering a device for repair, or accepting a quotation, the customer declares to agree to these General Terms and Conditions.
  4. Deviations from these General Terms and Conditions are only valid if confirmed in writing by Telefoonstar.
  5. The applicability of any general terms and conditions of the customer is expressly excluded, unless Telefoonstar has accepted them in writing in advance.
  6. If one or more provisions of these General Terms and Conditions prove to be wholly or partly void or voidable, the remaining provisions shall remain in full force. In that case, the parties will replace the provision in question with a new provision that aligns as closely as possible with the purpose and intent of the original provision.

Article 4 – Quotations and agreements

  1. All quotations, price estimates, offers and price indications from Telefoonstar are non-binding, unless expressly stated otherwise.
  2. Obvious clerical errors, printing errors, typing errors, pricing errors, system errors or other mistakes do not bind Telefoonstar.
  3. An agreement is concluded as soon as:
    • Telefoonstar confirms an order;
    • the customer accepts a quotation;
    • the customer places a repair order;
    • the customer gives consent in writing, digitally, verbally or via WhatsApp.
  4. A price estimate for a repair is an estimate based on the information known at that time. During the repair, additional defects may come to light. In that case, Article 8 (Additional work and consent) applies.
  5. Telefoonstar reserves the right to refuse an order or repair assignment if:
    • parts are not available;
    • there is an obvious mistake;
    • it is reasonably suspected that there is fraud or misuse;
    • the device cannot be repaired safely or responsibly from a technical perspective;
    • the repair is not economically viable.
  6. Photos, images, colors, dimensions and product specifications on the website are for illustration purposes only. No rights can be derived from these.

Article 5 – Prices and payment

  1. All stated prices include VAT, unless expressly stated otherwise.
  2. Repair prices are based on the defects identified during intake. If additional defects are discovered during the repair, Article 8 of these General Terms and Conditions applies.
  3. Unless otherwise agreed in writing, payment must be made:
    • immediately upon purchase;
    • before shipping an order;
    • before carrying out solely a diagnostic examination;
    • upon collection of a repaired device.
  4. Telefoonstar may require a (partial) advance payment for certain products or services.
  5. If a customer fails to meet their payment obligations, Telefoonstar is entitled to suspend the delivery of products or the handover of a repaired device until full payment has been made.
  6. Ownership of delivered products and replaced parts will only transfer to the customer after all due amounts have been paid in full.

7.      All products supplied by Telefoonstar remain the property of Telefoonstar until the customer has paid all due amounts in full.

8.      Until full payment has been made, the customer is not authorized to sell, pledge, or otherwise transfer the products to third parties, unless otherwise provided by law.

Article 6 – Repairs

  1. Telefoonstar will perform repairs with the utmost craftsmanship and the care that can be expected from a professional repair company.
  2. Repairs will be performed using original parts, OEM parts, A+-grade parts, compatible parts, or other qualitatively equivalent parts, depending on availability, customer preferences, and technical possibilities.
  3. Unless otherwise agreed in writing, Telefoonstar will determine, in consultation with the customer, which type of part will be used for the repair in question.
  4. Due to the nature of electronic equipment, it is not always possible to determine all defects beforehand. Additional defects may be discovered during the repair. In such a case, the customer will be informed before additional work is performed, unless immediate execution is necessary to prevent further damage.
  5. Telefoonstar will make every effort to meet the stated repair period. However, stated repair periods are indicative and do not constitute a strict deadline. Exceeding a repair period does not entitle the customer to compensation or termination of the agreement, unless there is intent or willful recklessness on the part of Telefoonstar.
  6. If during the repair it appears that repair is technically impossible or economically unreasonable, Telefoonstar will inform the customer as soon as possible.
  7. Replaced parts become the property of Telefoonstar, unless the customer expressly requests to receive these parts back after the repair before the repair commences, and this is technically and legally possible.
  8. Telefoonstar reserves the right to refuse or terminate a repair if:
    • the device is severely damaged;
    • previous repairs by third parties negatively affect safety or reliability;
    • parts are no longer available;
    • the device is so defective that repair is reasonably not possible.
  9. The customer must provide any access codes, passwords, or security measures if these are necessary for diagnosis, repair, or final inspection. If the customer does not provide this information, Telefoonstar may not be able to perform certain work or checks. Any resulting limitations or remaining complaints cannot be attributed to Telefoonstar.

Article 7 – Diagnosis and investigation costs

  1. If the cause of a defect cannot be determined immediately, Telefoonstar may perform a diagnosis or technical investigation.
  2. A research fee starting from €40.00 including VAT may be charged for a diagnosis or technical investigation, unless otherwise agreed in writing beforehand.
  3. If the customer decides to have the quoted repair carried out by Telefoonstar, the paid investigation costs may be offset in full or in part against the repair costs, if Telefoonstar has indicated this beforehand.
  4. If the customer decides not to proceed with the repair after receiving the quotation, the investigation costs remain due.
  5. Telefoonstar will endeavor to make an accurate diagnosis. Due to the nature of electronic equipment, additional or hidden defects may emerge during or after the diagnosis. Telefoonstar cannot be held liable for this.
  6. If disassembly of the device is necessary for a diagnosis, the customer agrees to this by offering the device for investigation.
  7. Diagnoses are performed solely to determine the technical condition of the device and do not guarantee that all existing defects can be identified beforehand.

Article 8 – Additional work and supplementary work

  1. If during a repair it appears that additional work is necessary, Telefoonstar will inform the customer as soon as possible.
  2. Additional work will only be carried out after the customer has given permission for it, unless immediate execution is necessary to prevent further damage to the device.
  3. Permission can be given verbally, in writing, by email, WhatsApp, or via another electronic communication method.
  4. If the customer does not give permission for the additional work to be carried out, Telefoonstar will only carry out the work already agreed upon, insofar as technically possible.
  5. Telefoonstar is not liable for defects or malfunctions that directly result from the non-performance of necessary additional work.
  6. If, after the start of the repair, it appears that repair is technically impossible or economically unreasonable, Telefoonstar will inform the customer of this. In that case, the diagnosis and investigation costs already incurred remain due.

Article 9 – Parts

  1. Telefoonstar uses:
    • original parts;
    • OEM parts;
    • A+-quality parts;
    • compatible parts;
    • refurbished parts;
    • or other qualitatively equivalent parts.
  2. The choice of part type depends on:
    • availability;
    • technical possibilities;
    • price level;
    • delivery time;
    • and the customer's wishes.
  3. Unless expressly agreed otherwise, Telefoonstar will determine, in agreement with the customer, which type of part will be used.
  4. The use of non-original parts may result in certain factory functions or notifications changing or being lost, including but not limited to:
    • Battery Health;
    • Unknown Part notifications;
    • True Tone;
    • automatic calibration functions;
    • water resistance;
    • or other functions built in by the manufacturer.
  5. Insofar as these changes are the result of the manufacturer's security or software measures and not of an incorrect repair, Telefoonstar cannot be held liable for them.
  6. Replaced parts become the property of Telefoonstar, unless otherwise agreed in writing beforehand.

Article 10 – Warranty

  1. Repairs carried out by Telefoonstar come with a three (3) month warranty, calculated from the date of delivery.
  2. This warranty exclusively covers the part replaced by Telefoonstar and the work performed.
  3. Warranty is only granted if the defect is demonstrably due to a material or assembly error of the replaced part.
  4. The warranty expires if:
    • the device has been dropped;
    • there is impact, pressure, or drop damage;
    • there is moisture or water damage;
    • the device has been opened or repaired by a third party;
    • the defect is caused by improper use;
    • the defect is unrelated to the repair performed.
  5. Wear and tear of batteries, accessories, and consumables is only covered by warranty if there is a demonstrable manufacturing or assembly defect.
  6. For refurbished products, unless otherwise agreed in writing, a warranty of twelve (12) months applies.
  7. Statutory warranty as referred to in the Civil Code remains fully applicable.

Article 11 – Water damage

  1. Devices with moisture, liquid, or water damage will only be repaired on the basis of a best-effort obligation.
  2. Telefoonstar cannot guarantee beforehand that a device with water damage can be fully restored.
  3. Corrosion and oxidation can continue to develop even after the repair, which can lead to new defects.
  4. For this reason, Telefoonstar does not provide a warranty on repairs to devices that have suffered moisture or water damage, unless expressly agreed otherwise in writing.
  5. Telefoonstar is not liable for consequential damage resulting from pre-existing moisture, liquid, or corrosion damage.
  6. If, during the repair, it becomes apparent that the damage is more extensive than could have been determined beforehand, Telefoonstar will inform the customer before carrying out additional work.

Article 12 – Data, software and security

  1. The customer is at all times responsible for creating a complete backup of all data before submitting a device for repair.
  2. Telefoonstar explicitly advises every customer to make a backup copy of photos, videos, contacts, documents, messages, and other data beforehand.
  3. Telefoonstar is not liable for loss of data, software, settings, or digital content that is lost or rendered unusable during or after a repair.
  4. Telefoonstar is also not liable for problems with:
    • Apple ID;
    • Google account;
    • Microsoft account;
    • Samsung account;
    • iCloud;
    • eSIM;
    • software updates;
    • security settings;
    • Face ID;
    • Touch ID;
    • fingerprint sensors;
    • facial recognition;
    • encryption;
    • or other software or account-related functions, unless the damage was directly caused by a demonstrable error on the part of Telefoonstar.
  5. If access codes are necessary for the repair, the customer must provide them. If the customer refuses to do so, Telefoonstar cannot test certain controls or functions. Any remaining complaints that could not be determined as a result fall outside the responsibility of Telefoonstar.
  6. After a repair, it may be necessary to reinstall, update, or reconfigure software. Any resulting loss of settings or data is at the customer's expense and risk.
  7. Communication between Telefoonstar and the customer may take place via email, WhatsApp, SMS, or other electronic communication methods.
  8. An approval of a quote, estimate, or additional repair given via email, WhatsApp, or SMS is considered legally valid consent.
  9. The customer is responsible for providing correct contact details. Telefoonstar is not liable for the consequences of incorrect or outdated contact details.

Article 13 – Uncollected devices

  1. As soon as a repair is completed, Telefoonstar will inform the customer as soon as possible that the device is ready to be picked up or shipped.
  2. The customer must pick up the device or make arrangements for shipping within a reasonable period.
  3. Telefoonstar will store repaired or unrepaired devices for a maximum of three (3) months after the initial notification that the device is ready.
  4. During this period, Telefoonstar will make reasonable efforts to reach the customer using the available contact details.
  5. If the device has not been collected after the three (3) month storage period and the customer has not responded despite reminders, Telefoonstar is entitled, to the extent permitted by law, to:
    • disassemble the device and reuse usable parts;
    • recycle or destroy the device;
    • or dispose of it in any other legally permissible manner.
  6. All outstanding amounts, including repair, diagnosis, storage, and shipping costs, remain due without prejudice.
  7. After the storage period, Telefoonstar is not liable for loss of the device, data, SIM cards, memory cards, or other left-behind accessories.
  8. 7. Telefoonstar is entitled to retain the device until all outstanding amounts have been paid in full (right of retention), to the extent permitted by law.
  9. After the storage period, Telefoonstar is not liable for loss of data, SIM cards, memory cards, or other left-behind accessories.

Article 14 – Webshop, delivery and returns

Delivery

  1. Telefoonstar will process and dispatch orders as quickly as possible. Stated delivery times are indicative and not strict deadlines.
  2. If an ordered product is temporarily or permanently unavailable, the customer will be informed as soon as possible. Amounts already paid will be refunded if delivery proves impossible.
  3. The risk of loss or damage to products transfers to the consumer at the time of delivery to the consumer or a third party designated by them. For business customers, the risk transfers at the moment the products are handed over to the carrier, unless mandatory law dictates otherwise.

Shipping damage

  1. If a package is delivered visibly damaged, the customer must report this to Telefoonstar and the carrier as soon as possible. Failure to report immediately does not diminish legal rights, but may facilitate handling with the carrier.

Right of withdrawal

  1. In the case of a distance contract, a consumer has the legal right to withdraw from the contract within fourteen (14) days of receiving the product without stating reasons, unless a legal exception applies.
  2. Telefoonstar provides a clear option on its webshop enabling consumers to easily exercise their legal right of withdrawal. If required by law, a digital withdrawal button or similar electronic facility will be offered for this purpose.
  3. Upon receipt of a withdrawal request, Telefoonstar will confirm its receipt electronically without delay.

Return conditions

  1. Returned products must, as far as reasonably possible, be returned complete, undamaged, and in their original packaging.
  2. The consumer is only liable for any diminished value of a product resulting from the use of the product other than what is necessary to establish its nature, characteristics, and functioning.

Exceptions to the right of withdrawal

  1. The right of withdrawal does not apply to, among other things:
  • custom-made or personalized products;
  • sealed products of which the seal has been broken and which are not suitable for return for reasons of health protection or hygiene;
  • fully performed services for which the consumer has given explicit prior consent;
  • other legal exceptions as stated in Article 6:230p of the Dutch Civil Code.

In-store purchases

  1. For purchases made in the physical store, there is no statutory right of withdrawal. Telefoonstar may voluntarily accept returns under the conditions stated in the store or on the website at that time.

Article 15 – Liability

  1. Telefoonstar performs its work with the utmost care. If, despite this diligence, damage occurs, Telefoonstar's liability is limited as described in this article.
  2. Telefoonstar is only liable for direct damage that is the direct result of an attributable shortcoming or unlawful act.
  3. Any liability for indirect damage is excluded, including but not limited to:
    • consequential damage;
    • loss of turnover;
    • loss of profit;
    • loss of business opportunities;
    • loss of productivity;
    • loss of goodwill;
    • intangible damage;
    • loss of data;
    • software problems;
    • cloud data;
    • account problems;
    • business damage.
  4. To the extent permitted by law, all liability is limited to the amount paid by the customer for the relevant repair, service, or delivery, unless the damage was caused by intent or deliberate recklessness on the part of Telefoonstar.
  5. Telefoonstar is not liable for damage resulting from:
    • pre-existing defects worsen;
    • hidden defects in the device are found to be present;
    • software updates or security measures by manufacturers change or restrict functions;
    • components are no longer supported by the manufacturer;
    • the manufacturer disables certain functionalities.
  6. Telefoonstar is also not liable for damage caused by force majeure, which includes any circumstance beyond Telefoonstar's reasonable control, such as disruptions at suppliers, carriers, internet services, power outages, cyber attacks, government measures, fire, floods, or other unforeseen circumstances.
  7. Nothing in these General Terms and Conditions limits or excludes liability if such exclusion is not permitted under mandatory Dutch law.

Article 16 – Complaints, applicable law and final provisions

Complaints

  1. Complaints about products, deliveries or repairs must be reported to Telefoonstar as soon as possible, but no later than within a reasonable period after the defect has been discovered.
  2. Telefoonstar will carefully investigate every complaint and inform the customer about its handling within a reasonable period.

Applicable law

  1. All agreements between Telefoonstar and the customer are exclusively governed by Dutch law.
  2. Disputes will preferably be resolved by mutual agreement. If this proves not possible, disputes will be submitted to the competent Dutch court, unless mandatory law prescribes a different competent court.

Privacy

  1. Telefoonstar processes personal data in accordance with the General Data Protection Regulation (GDPR). Personal data will only be processed insofar as this is necessary for the performance of the agreement, the repair, the delivery of products, customer service and compliance with legal obligations.

Intellectual property

  1. All texts, images, logos, trade names and other intellectual property rights relating to Telefoonstar's website, documentation and expressions remain the property of Telefoonstar or its licensors.

Amendment of the General Terms and Conditions

  1. Telefoonstar is entitled to amend these General Terms and Conditions from time to time. Amended terms and conditions apply to new agreements from the moment of publication on the website, unless mandatory law stipulates otherwise.

Final provision

  1. If one or more provisions of these General Terms and Conditions prove to be null and void or voidable, the remaining provisions will remain in full force and effect. The null and void or voided provision will be replaced by a legally valid provision that aligns as much as possible with the purpose and intent of the original provision.

Article 17 – Intellectual Property Rights (Copyright)

  1. All intellectual property rights relating to Telefoonstar's website, webshop, social media channels, documentation and other expressions are exclusively vested in Telefoonstar or its licensors.
  2. This includes, but is not limited to:
    • the trade name Telefoonstar;
    • the Telefoonstar logo;
    • product photos;
    • mood photos;
    • banners;
    • images;
    • videos;
    • illustrations;
    • graphic designs;
    • product descriptions;
    • repair descriptions;
    • blogs;
    • articles;
    • texts;
    • category classifications;
    • web design;
    • source code;
    • databases;
    • downloads;
    • documentation;
    • quotes;
    • manuals;
    • and all other content developed or published by Telefoonstar.
  3. Without prior written consent from Telefoonstar, it is not permitted to copy, reproduce, publish, distribute, modify, translate, sell, rent, make available to third parties or otherwise use the materials mentioned in paragraph 2, in whole or in part.
  4. It is also not permitted to use product photos, product texts, blogs, category pages, SEO texts or other content from Telefoonstar for commercial purposes, including use on websites, webshops, online marketplaces, social media or advertisements.
  5. Automated collection, copying or reuse of data from Telefoonstar's website, including by means of scraping, bots, AI systems, scripts or similar techniques, is prohibited without prior written consent, unless this is permitted by mandatory law.
  6. Infringement of Telefoonstar's intellectual property rights may lead to civil and criminal proceedings. Telefoonstar reserves the right to claim full compensation for damages and to take all available legal measures.
  7. Nothing in these General Terms and Conditions implies a transfer of intellectual property rights to the customer. All rights not expressly granted are reserved to Telefoonstar.

Without prior written consent from Telefoonstar, it is not permitted to copy product descriptions, SEO texts, category pages, blogs, frequently asked questions (FAQs), reviews or other content written by Telefoonstar, in whole or in part, even after editing or rewriting.